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Customer Service Administrator

We’ve got a fantastic new opportunity right now for a talented Customer Service Administrator to join our office in Dun Laoghaire on a 6 month fixed-term contract.

At Sage Pay, Customer Services is about delivering legendary and memorable experiences to our customers. Each interaction should build customer confidence and help customers grow their business faster by providing a friendly and professional service that always goes out of its way to ensure that the customer is happy with the outcome. In turn, this should increase Sage Pay’s revenue, retention and customer recommendation.

As Customer Service Administrator you will be provide back-up and support to the Sage Pay Customer Service Team. This is a key role in assisting the team as a whole to deliver an extraordinary customer experience.

The successful candidate will also be responsible for managing the support CRM system, daily maintenance of incoming case workload, setting up new merchants, liaising with external parties such as partner sales teams regarding order details and couriers to track delivery status, making outbound calls to merchants and assisting with overflow inbound calls.

We are looking for somebody with a passion for delivering solutions which add value for customers and continually improving the quality and capability of the products we deliver. Whilst payments experience is preferred, it is not essential but your enthusiasm and willingness to learn in the industry is a must.

If this sounds like the role for you, please apply now!

 

Send your CV to Sage Pay