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Customer Service Team Manager

The Sage Pay Customer Services team provide support to our customers 24 hours a day, 7 days a week. As a Team Manager you'll be responsible for coaching, developing and motivating your team to deliver results, through ensuring the delivery of extraordinary customer experiences.

Reporting to the Senior Customer Services Manager you’ll have a strong coaching ethos and excellent verbal/written communication skills. You will have a strong track record of performance management and managerial experience gained in a Customer Service environment, and experience in working cross-departmentally and heading up projects is desirable. Resilience, strong influencing skills and the ability to manage, adapt, and lead change are essential.

Core hours of work are 35 per week between 8am and 12am Monday to Sunday, but you’ll need to have the flexibility to work outside of those hours if required.

In return you’ll get the opportunity to work for a market leader in a fast-paced and challenging environment surrounded by fantastic colleagues, and the opportunity to develop your career within a FTSE 100 organisation.

If this sounds like the role for you; we’d love to hear from you!


Send your CV to Sage Pay