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Magnetic North

Our advanced PCI compliant call recording is a pain-free way of achieving PCI compliance, taking card payments over the telephone but removing the need for customers to speak their card details. With full integration into Sage Pay for a seamless process, you can be up and running in just a few days.
Company profile: 

Magnetic North is leading the contact centre in the cloud revolution by providing organisations of every size with a high-availability, secure, enterprise-class solution at a fraction of the cost of traditional systems, together with transparent pricing, out-of-the-box integration and continuous product innovation.

As a registered carrier and ISP in our own right, with a direct interconnect to the London Exchange, we offer paramount reliability. We’re ISO 27001 certified and a PCI Council partner, and whatever legislation you’re working under, including everything from Data Protection to FSA, OFT to OFCOM, we can guarantee compliance. 

Established in 1999, we’ve been serving the contact centre industry for 15 years and have over 135,000 users globally. Our PCI compliant call recording takes payment card collection out of scope for Cardholder Not Present transactions. 

Our Advanced PCI solution removes the need for customers to speak their card details at all. Card details are always masked within call recordings - customers simply use the telephone keypad to enter their card details securely. The card data is never stored or recorded but is sent directly to Sagepay securely through seamless integration. It's a simple approach with a great customer experience, helping Sage Pay's customers achieve PCI compliance without any headaches. Using our resilient cloud, this technology is highly scalable and reliable and requires no on-premise equipment.

Solutions and services: 

‘Maximise’ is our award-winning, full inbound/outbound/blended cloud contact centre solution. Unique features such as Mobile number screening, mobile/local CLI presentation, and PCI-compliant secure payment collections sit alongside seamless call blending, automated outbound dialling, skill based routing, automated workflow, integrated email & SMS, advanced reporting and more.

‘Optimise’ is a cloud call recording and quality management system; use alone or integrated into Maximise Cloud Contact Centre. Offering voice recording, screen recording, quality monitoring, customer surveys and advanced PCI compliance, Optimise cloud recording provides powerful insight enabling continuous improvement of the customer experience.

Cloud PBX is an advanced communications solution giving you a secure and reliable virtual phone system on a pay as you go basis. Video, Presence, Instant Messaging, Call recording and many more features all come out of the box with our Cloud PBX system.

No more hardware, maintenance or costly upgrades! We believe in free upgrades forever plus you’ll get a dedicated Success Manager (one of our own contact centre gurus) included too.

Office(s): 
Magnetic North
Solutions House
Meridian East
Leicester
LE19 1TP
United Kingdom